carmatesautopart@gmail.com<\/a><\/p>\n\n\n\n1. Your Right to Cancel (Online Orders)<\/h2>\n\n\n\n
Under the UK Consumer Contracts Regulations, customers have the right to cancel most online purchases within 14 days<\/strong> of receiving the goods.<\/p>\n\n\n\nTo exercise this right, you must notify us in writing via email within the 14-day cancellation period.<\/p>\n\n\n\n
This right applies only to unused items in resalable condition (see Section 3).<\/p>\n\n\n\n
2. Returns Window<\/h2>\n\n\n\n\n- Customers must notify us of a return within 14 days of delivery<\/strong>.<\/li>\n\n\n\n
- Items must be returned promptly after approval.<\/li>\n\n\n\n
- Returns sent without prior contact may be refused.<\/li>\n<\/ul>\n\n\n\n
3. Condition of Returned Items (Strict)<\/h2>\n\n\n\n
To qualify for a refund or exchange, items must:<\/p>\n\n\n\n
\n- Be unused and uninstalled<\/strong><\/li>\n\n\n\n
- Be in original packaging<\/strong><\/li>\n\n\n\n
- Be in full resaleable condition<\/strong><\/li>\n\n\n\n
- Include all supplied parts and accessories<\/li>\n<\/ul>\n\n\n\n
We will NOT accept returns if the item:<\/strong><\/p>\n\n\n\n\n- Has been used<\/li>\n\n\n\n
- Has been installed or attempted to be installed<\/li>\n\n\n\n
- Is damaged by the customer<\/li>\n\n\n\n
- Is missing original packaging<\/li>\n\n\n\n
- Is not in resaleable condition<\/li>\n<\/ul>\n\n\n\n
This is standard in the UK auto parts industry and protects against parts being \u201ctrial fitted.\u201d<\/p>\n\n\n\n
4. Non-Returnable Items<\/h2>\n\n\n\n
The following are non-returnable unless faulty<\/strong>:<\/p>\n\n\n\n