Privacy Policy

Carmates Auto Parts LTD

Registered address: 250 Victoria Road, Leicester, LE5 0LF, United Kingdom
Email: carmatesautopart@gmail.com

(Company number to be inserted once available.)

1. Introduction

Carmates Auto Parts (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you:

  • Visit our website
  • Create an account
  • Purchase products
  • Contact us

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following personal data:

Identity Data

  • Full name

Contact Data

  • Billing address
  • Delivery address
  • Email address
  • Telephone number

Vehicle Information

  • Vehicle registration
  • Make/model details
  • Compatibility information provided by you

Vehicle data is collected solely to help identify suitable parts.

Account Data

  • Username and password
  • Order history

Transaction Data

  • Purchase details
  • Payment confirmations

Technical Data

  • IP address
  • Browser type
  • Device information
  • Cookie data

3. Payment Information

We do not store full payment card details.

Payments are processed securely via WooCommerce-supported payment providers. Those providers process your payment data under their own privacy policies.

4. How We Use Your Data

We use your personal data to:

  • Process and deliver orders
  • Manage your account
  • Provide customer support
  • Verify vehicle compatibility (where requested)
  • Comply with legal obligations
  • Prevent fraud and misuse
  • Improve our website and services
  • Send marketing communications (where you have opted in)

We only use your data where we have a lawful basis under UK GDPR.

5. Marketing Communications

If you opt in, we may send you marketing emails about products and offers.

You can unsubscribe at any time by:

We will never sell your personal data to third parties.

6. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Operate the website
  • Analyse traffic
  • Improve user experience

We use Google services (including Google Analytics) to understand website usage.

You can control cookies through your browser settings.

Note: You should also implement a proper cookie banner on your site — the policy alone is not enough under UK law.

7. Data Retention

We retain customer and transaction data for up to 6 years to comply with:

  • Tax obligations
  • Accounting requirements
  • Legal claims

After this period, data is securely deleted or anonymised.

8. Who We Share Data With

We may share data with trusted third parties where necessary, including:

  • Payment processors
  • Delivery couriers
  • Website hosting providers
  • IT and security providers
  • Analytics providers (e.g., Google)

All third parties are required to respect the security of your personal data.

9. International Transfers

We primarily sell within the United Kingdom.

Some service providers (such as Google) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place as required by UK GDPR.

10. Your Legal Rights

Under UK data protection law, you have rights including:

  • Right of access
  • Right to correction
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent

To exercise your rights, contact:

📧 carmatesautopart@gmail.com

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

11. Data Security

We implement appropriate technical and organisational measures to protect your data from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration

However, no internet transmission is ever completely secure.

12. Children’s Privacy

Our website and products are intended for individuals aged 18 and over.

We do not knowingly collect personal data from anyone under 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.

Shopping Cart
Scroll to Top